Companies Featured: Converseon Inc

Organizations are awash in untapped, insight-rich unstructured data. Customer feedback and unprompted opinion through social media, product reviews, long-form survey verbatims, call center transcripts and more are veritable goldmines of insight for those customer-obsessed companies that can effectively harness, filter, process, and understand this massive, messy data set. Computer World magazine forecasts that unstructured information might account for more than 70%–80% of all data in organizations.

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