NLP for Conversation Data: How to Build, Validate & Apply High Performing Machine Learning Text-Based Language Models to Elevate Social & VoC Analysis

Companies Featured: Converseon Inc

Organizations are awash in untapped, insight-rich unstructured data. Customer feedback and unprompted opinion through social media, product reviews, long-form survey verbatims, call center transcripts and more are veritable goldmines of insight for those customer-obsessed companies that can effectively harness, filter, process, and understand this massive, messy data set. Computer World magazine forecasts that unstructured information might account for more than 70%–80% of all data in organizations.

How to develop accurate models.
How to build, validate, and apply models.
How to evaluate models for success.
Much more.