october, 2022
11octAll DayThe ARF: Measuring Customer Sentiment 101
Event Details
Interested in measuring customer sentiment but not sure which metric to use? Understanding how customers feel towards a product or service is a critical step in building future strategy analyses. Join
Event Details
Interested in measuring customer sentiment but not sure which metric to use? Understanding how customers feel towards a product or service is a critical step in building future strategy analyses.
Join the ARF Young Pros as we take a deep dive into NPS, CSAT and CES—the three most used metrics by modern businesses to better measure and understand customer satisfaction. Through an open discussion we’ll examine what each metric is, how to implement it and how to interpret it.
Time
All Day (Tuesday)