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october, 2022

11octAll DayThe ARF: Measuring Customer Sentiment 101

Event Details

Interested in measuring customer sentiment but not sure which metric to use? Understanding how customers feel towards a product or service is a critical step in building future strategy analyses.

Join the ARF Young Pros as we take a deep dive into NPS, CSAT and CES—the three most used metrics by modern businesses to better measure and understand customer satisfaction. Through an open discussion we’ll examine what each metric is, how to implement it and how to interpret it.


All Day (Tuesday)